Frequently Asked Questions
Everything you need to know about your WARDOW shopping experience.
How long does shipping take and what are the costs?
We offer fast global shipping. Orders are typically processed within 24 hours. Delivery times vary by region, usually taking 2-5 business days. Shipping costs are calculated at checkout, with free delivery available on orders exceeding a specific threshold.
What is your return policy for bags and accessories?
We offer a 30-day return policy. Items must be in their original condition, unused, and with all original tags and protective packaging intact to qualify for a full refund.
Are all products on WARDOW authentic?
Yes, we guarantee 100% authenticity. We source all our premium bags, luggage, and accessories directly from the brands or authorized distributors, ensuring you receive genuine designer quality.
Which payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing in select regions.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your shipment in real-time.
Do you offer a warranty on luxury goods?
All products purchased at WARDOW come with the legal manufacturer's warranty. This typically covers any production defects or material flaws within the first two years of purchase.